"I just signed off on an investigation that I opened the end of June. We were able to determine multiple root causes to a very tricky problem. I can't begin to tell you how beneficial these tools have been to paving the path to close this investigation. I've been in my field for 22 years and this was, by far, the best and most relevant workshop I've ever attended."

- Frances P. Brostrom - Thermo Electron Corp

"I have been in the Quality Profession for over 12 years and have been though several types of problem-solving training. This was the most effective and practical method I have ever been exposed to during my career."

- Chad Hodson – QA / RA Engineer, Hill-Rom

"From my experience using only the Six Sigma approach we would have brainstormed, affinitized, and then screened out unlikely causes. With Tom's methodology we quickly defined the problem, gathered the pertinent facts, used much more powerful tools to identify possible causes, and tested those possible causes in a significantly shorter period of time."

- Debbie Hinton – Black Belt and Principle Process Scientist, Johnson & Johnson

"I would highly recommend this Root Cause workshop to all Regulatory Affairs, QA, R&D, and Manufacturing personnel who are either directly or indirectly involved in Root Cause Analysis. In the workshop you are taught a simple yet highly effective technique that quickly focuses in on the true cause(s) of any problem or situation. Course attendees get to try their hands at utilizing the tools to solve several example problems through group interaction. This is a very practical and effective workshop."

- Michael J. Ryan - Senior Member ASQ, Certified Quality Manager, Certified Reliability Engineer, Certified Quality Engineer, Certified Quality Auditor

"This is the best course I have taken with regard to root cause analysis. The instructor is an expert in the field."

- Jeff Edmond - Corporate Compliance Manager, Biomet

"Great course! This was my first exposure to this type of method and I feel like I could implement it now."

- Brian Conklin - Senior R&D Engineer, Edwards Lifesciences

"Very focused approach with excellent case studies to drive home the importance of the critical first steps to effective root cause analysis."

- Steve Whistler – Core Team Leader, Hill-Rom, Inc.

"I have struggled to find an easy, effective investigation and root cause analysis method. I firmly believe that with your process I can find the appropriate root cause for any problem I am faced with."

- Monica Burt, CAPA Coordinator, Smith & Nephew

"The 'Root Cause Investigation for CAPA' workshop had 40 people from throughout the United States, all fully engaged and enthusiastically participating and learning how to approach a CAPA investigation systematically. Tom Weaver is a gem of an instructor – highly recommended!"

- Carolyn Jacobs – Director of Microbiology, Laboratories at Bonfils

"The real life examples and the instructor's extensive experience with the tools in this course allows for one to walk away with everything necessary to identify a root cause in a corporate environment."

- Don Krebs - Packaging Engineer, Edwards Lifesciences

"Common sense is sometimes neglected in the fast pace world we work in. Tom shows us that it is still our most powerful partner. The process works!"

- Scott Gardner – Production Manager, Alcon Laboratories, Nestlé

"This course was wonderful and very informative and educational. The step by step method used in the investigation for a root cause is just perfect for my line of work (customer complaints) and will be used on a day to day basis. This is the best class I have taken to date in my RA/QA career."

- Randy Peloquin – Senior RA/QA Specialist, AlloSource

"Just as Mr. Weaver stated, the analytical tools are well known and most of us use them on a regular basis. What this course accomplished was to show how jumping into the analysis phase is often a mistake. What I will take back to my company is a serious, structured methodology for problem solving."

- Jeffery Wood – Quality Engineer, Smith & Nephew

"This course was better than any other problem solving class that I have ever had, including 7-Step, 8 D, or Management By Fact."

- David Hoff – Quality Assurance / Regulatory Affairs Engineer, Hill-Rom, Inc.

"Excellent course! Tom showed us a straightforward method to determine root cause, showed us that it works, and made us comfortable and confident in using it. Plus, he made it fun!"

- Stephanie Firestone – Quality Engineer Investigator

"Tom Weaver presents a very dynamic and engaging course to investigate and solve technical problems. His teaching techniques energize the audience and create a strong 'can do' attitude using a sound problem solving process."

- Bill Verhines – Compounding Supervisor, Alcon Laboratories, Nestlé

"This course provides hands-on examples and the opportunity to apply what you learn. I know I can be effective with my independent projects and I hope to be able to lead a team in problem solving using the 7-step method."

- Shannon Gunstream - Quality Engineer II, Edwards Lifesciences

"I wish I had taken this course months ago. Everything Tom was saying we shouldn't do was what we had been doing."

- Lauren Arquilla – Quality Engineer

"I liked the pace of the course, the problem solving template, challenging case studies, and enthusiasm of the instructor."

- Julie Wood – Celera

"Tom was highly engaging and very easy to understand. He was very knowledgeable in the process. I have never attended a class with such an animated instructor. He kept me focused and helped me learn."

- Maria Lacey – Edwards Lifesciences

"Thanks for a spectacular course. I have repeatedly told folks that your Root Cause course is my ideal of a successful program, and I found it as enjoyable to sit through the program again as I did the first time around."

- Tom Maeder – Executive Director, Medical Technology Learning Institute, AdvaMed

"This was a highly interactive workshop using a 'hands on' approach to root cause analysis. Dynamic presentations not only provided great concepts and good information, but good materials. Learned techniques for a streamlined and focused investigation process to identify root cause."

- Lynette Makowski – RA Manager, Gambro BCT

"This course had great value. We practiced every element of the process to develop the necessary skills."

- Peggy Fritschel – Director, Regulatory, Valleylab

"These are tools that my operators could easily use to help identify problems."

- Rock Ramirez – Production Supervisor, Valleylab

"Use of techniques for identifying root cause from this workshop is a must for a CAPA system to function"

- Sandeep Saboo – Director, QA & Regulatory Compliance, Evalve, Inc.

"One of the best workshops I have attended. Examples were provocative and real life."

- Bob Moore – Manager, Regulatory Compliance, Valleylab

"The course was very informative and in-depth."

- Tyson Burrows – Quality Control Supervisor, HyClone Laboratories

"The hands on application was wonderful!"

- Sherry Leichtweis

"Great instructor. The investigation template is very handy. This is my third CAPA course and this was the best so far!"

- I-Sha Allen – Digene

"The training presents a simple to use methodology, very well structured, that really works! Excellent training that I definitely recommend."

- Angel Martinez – Engineering Manager

"This was a great course! Tom walked us through the investigation process with multiple case studies. I really learned a lot and look forward to using my new skills."

- Maelle Olirola – Project Manager, Injection Molding Process Validation

"Tom has great knowledge and enthusiasm for this technique. Very good instructor. Real world case studies."

- Bob Burdge – Quality Manager, Site Compliance, GE Healthcare