Steve Plating – Director, Quality, Bausch and Lomb
A skilled facilitator can be invaluable during a root cause analysis (RCA) investigation.
The facilitator offers:
• you the freedom to fully participate in the investigation without the responsibility of simultaneously leading the team.
• all attendees the ability to participate equally.
• an unbiased environment to assist potentially contentious parties (such as your organization, customers, and suppliers working jointly in an investigation) work together.
• expertise on the investigation methodology allowing you to focus on your technical expertise of the product or process under investigation.
If your organization would find it valuable to jump-start an investigation through the use of a skilled facilitator, please contact me!